Discover solutions to your queries
Got questions? We’ve got you covered!
Explore our frequently asked questions for insights. If you need further assistance, our customer support team is ready to help.
How do I track my shipment?
Tracking your shipment is simple! After your order is dispatched, you’ll get a confirmation email with a tracking number. Click on the number or enter it on our tracking page for real-time delivery updates.
What is your return process?
Returns are easy within 30 days. Unused items in their original packaging can be returned. Reach out to our support team to initiate the process.
How long is the shipping duration?
We know you’re eager for your new items. Standard shipping takes 3-5 business days within the U.S. Times may vary based on product availability and location. We aim to deliver as swiftly as possible.
Is international shipping available?
If you live outside the UK and wish to purchase goods, please contact us directly via sam@sjhmodelboats.co.uk.
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